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Frequently Asked<br>Questions

Non-urgent advice: Specimens 

If you are bringing a specimen to the practice to be sent for testing, please hand it to reception before lunchtime so it can be included in the pathology collection.

Please ensure that:

  • The specimen is in the correct specimen container provided by the practice or pharmacy
  • The container is securely closed and not a glass bottle or alternative container
  • The container is clearly labelled with your full name and date of birth
  • The specimen has been collected as instructed

Please do not leave specimens in the repeat prescriptions box. We cannot confirm how long they have been there, which may affect sample quality and result in the laboratory being unable to process the specimen.

111 is the NHS non-emergency number. It’s fast, easy and free.

Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

NHS 111 – Frequently Asked Questions

How does NHS 111 work?

If you have an urgent but not life-threatening health problem, you can contact NHS 111 for support. 

NHS 111 is open to help you 24 hours a day, seven days a week, and is free to call when you have an urgent healthcare issue.

How do I contact NHS 111?

There are several ways you can contact NHS 111 for urgent medical help: 

To speak to an operator in another language, dial 111 and ask for an interpreter. 

How can NHS 111 help me?

NHS 111 helps get people the right physical and mental health advice and treatment when they urgently need it. 

A specialist health advisor will collect some information from you about your symptoms. They will then direct you to the service that can best help you. They might suggest:

  • Calling 999 or going to A&E in an emergency
  • Going to an urgent treatment centre
  • Seeing an out-of-hours GP
  • Booking a callback from a nurse
  • Getting urgent specialist support, for dental or mental health problems
  • Contacting your own GP surgery
  • Seeing your local pharmacist
  • Looking after yourself safely at home

What should you do if you have a life-threatening emergency?

If you or a loved one has a life-threatening emergency, you should call 999 or go straight to your nearest emergency department. 

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