Appointments

eConsult

  • All eConsult submissions are triaged daily by the duty doctor.
  • Once reviewed, patients will be contacted by reception regarding the next steps.
  • Depending on clinical urgency, patients may be seen or spoken to on the same day, within 2 – 3 working days, or booked for a routine appointment.
  • Routine appointments are for less urgent requests and are likely to be booked within 2 – 4 weeks.
  • Patients with urgent or emergency symptoms may be advised to attend A&E.

Urgent appointments

Urgent appointments/urgent problems please complete an eConsult.

Alternatively to request an urgent appointment:

  • phone us on 01449 767722 (option 1 – Mendlesham, option 2 – Bacton), Monday to Friday from 8am to 6.30pm

When you get in touch, Care Navigators will ask what you need help with and will pass the information on to the duty doctor team.

Patients with urgent or emergency symptoms may be advised to attend A&E.

Routine appointments

To request a routine appointment in the next 2 – 4 weeks:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by video call

Appointments requested via eConsult are triaged by the duty doctor on the same day, providing reassurance that your request has been clinically assessed.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

  • Please note: eConsult will not be available out of hours

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by video call
  • if you need an interpreter
  • if you have any other access or communication needs
  • if you are bringing or would like a chaperone at the time of booking your appointment

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception between 8.30am – 10.30am.

You may only request a home visit if you are housebound. Home visits may be made by one of our paramedics, not only a GP.

If you believe yourself to be too ill to attend the practice it is more likely you will need to be in hospital.