Welcome
Welcome to our website which we hope will provide you with information on the services available at our Mendlesham and Bacton surgeries. Use the tabs above and at the bottom of the page to find out the information you need such as, when we are open, how to reach medical services when we are closed, the area we cover and learn more about the team at the Practice.
It is no longer mandatory to wear a face covering- However if you have a chest or breathing problem, we request that you do continue to wear a mask to protect our more vulnerable staff and patients.
Bacton Surgery Afternoon Clinics
We have recently reviewed afternoon patient appointments at Bacton surgery and will continue to hold these at Mendlesham. We will review the situation regularly and reinstate the afternoon clinics as soon as possible. Morning clinics will continue as normal.
Dispensary opening times at Bacton will not be affected by this change and remain:
Monday - Friday - 8.30 - 12.30
Monday, Tuesday & Thursday - 15.30 - 18.00
We are sorry for the inconvenience this may cause patients.
APPOINTMENT BOOKING UPDATE
We now feel able to update the clinicians’ appointments and online availability to offer patients more choice when booking appointments.
Telephone Appointments
Telephone appointments will remain available for patients who require advice from a clinician and do not need or wish to come into the surgery.
Face-to-Face Appointments
Patients can book a face-to-face appointment (without the requirement for triage first) but these appointments are limited.
Both telephone and face-to-face appointments can be booked in the following ways:
- Calling the surgery and speaking with one of our care navigators (receptionists)
- Using the NHS App or Patient Access online services
- Coming in and speaking to one of our care navigators (receptionists) at the surgery
Urgent on the day Appointments
Patients who require to be seen on the day will need to call at 8am where there are limited face-to-face appointments available.
Our doctors have asked our care navigators (receptionists) to ask a number of questions when you contact the surgery to book an appointment to ensure you are offered the most appropriate appointment.
Noticed an unusual change to your body? Don't sit it out, get it checked out:
Ear View - wax removal specialist - Available privately at Mendlesham
This PRIVATE service is now available at Mendlesham Surgery through Ear View. For further information and to book an appointment follow this link or call Jason on 07925 651116.
Usual (named) GP
All regular patients at Mendlesham Medical Group are allocated a 'Usual GP' on registration. You may notice a recent change to your 'Usual GP' and this has occurred during some necessary 'housekeeping' to our clinical system. Please be reassured that you can continue to consult the clinician of your choice.
If you have a preference as to which GP you would prefer, the practice will make reasonable efforts to accommodate this request. However, this may not always be possible and we may have to assign a different GP.
GP & NURSE EDUCATION DAYS
Ipswich & East Suffolk Clinical Commissioning Group organise monthly 'virtual' training events for practices across Suffolk. We will be closed for clinics from 1.00 pm on the following days so our doctors and nurses can attend these events:
2023 DATES: Thursday 9th February, Wednesday 1st March, Thursday 20th April, Wednesday 17th May, Thursday 15th June, Wednesday 12th July, Thursday 10th August, Thursday 7th September, Wednesday 11th October, Thursday 9th November, Wednesday 6th December, Thursday 8th February 2024, Wednesday 6th March 2024
The telephones will be diverted to the Out of Hours provider, who will be covering any clinical emergencies.
Please dial 111 if you need medical assistance. If your problem is life threatening dial 999.
The Dispensary at Mendlesham will continue to be open from 3.00 pm for medication collection.
Extended Hours
The GP Extended Hours service is designed to provide patients with appointments outside core general practice hours for routine care and is available:
Wednesdays 7.00-8.00 am and Thursday 7.30-8.00 am and 6.30-7.00 pm offering a selection of blood test, GP and Nurse Practitioner appointments
To book an appointment please call reception.
GP Online Services
You can register to book your appointments, request medication and access your medical records online. For more information see our Online Services page.
Mobile Phone Contact Details
Please ensure that the mobile phone number you have supplied us with is up-to-date and and that you have consented to receive text messages.
Collecting Prescriptions/Medication
Please note if you need someone else to collect medication on your behalf, you will need to sign and return the below form before your medication can be collected by the third party.
Prescription collection - GDPR regulation form
AccuRx - Asthma Questionnaires
In addition to our text appointment reminder service, we have started using AccuRx which is a piece of software we will use to enhance our communications with you whilst we reduce the footfall in to the practice. This is used via the practice’s clinical system to your mobile phone using a text message conversation or video consultation. This enables you to converse with a member of the clinical team and for clinical information be saved to your medical record.
We are currently using the AccuRx text messaging facility to send Asthma Questionnaires to patients in their birth month.
Medical Students
Over the year we will be hosting medical students at Mendlesham. They will often sit in with the GPs and sometimes will see patients themselves, under close supervision of one of the Doctors and with the consent of the patient. We would like to thank you all for making the students feel so welcome during their time here.
Healthwatch Suffolk
You are able to leave feedback by using the link below:
https://www.healthwatchsuffolk.co.uk/services/mendlesham-medical-group-stowmarket-1
Friends of Mendlesham Health Centre - Join In
We are extremely lucky to have a very active Friends group who do a lot of fundraising for the practice. Their support has enabled us to purchase diagnostic equipment for use in the surgery. For further information about the 'Friends' please see "News" tab at the top of this page.
When We Are Closed
The NHS 111 service is available for patients to call when the surgery is closed. Trained clinicians are on hand to answer health related queries, provide general advice or arrange for a doctor or nurse to discuss your more specific need. NHS 111 is for when your need is less urgent that 999.
CQC Inspection
The practice was routinely inspected in May 2021 and the inspection report can be accessed via the link below.
Named Accountable GP
All patients at the practice have a named accountable GP on their clinical record. Your named GP has overall responsibility for your care but you may see any GP of your choosing at the surgery. If you wish to find out who your named GP is, please ask at reception.
Friends and Family Test
The Friends and Family Test is an opportunity for our patients to provide feedback on the services we provide, to complete the online questionnaire please look on the "Have your say" tab at the top of this page.
GP Patient Survey
For the full survey results please visit the GP Patient Survey website GP Patient Survey Results 2017 GP Patient Survey Website
My Care Record
Please see 'My Care Record' in Further Information section at bottom of page.
(Site updated 25/03/2024)