Welcome to our website which we hope will provide you with information on the services available at our Mendlesham and Bacton surgeries. Use the tabs above and at the bottom of the page to find out the information you need such as, when we are open, how to reach medical services when we are closed, the area we cover and learn more about the team at the Practice.
ADVANCE WARNING - BUILDING WORKS AT MENDLESHAM SURGERY
Due to scheduled building works taking place at Mendlesham Surgery, the back entrance to the surgery will be closed and locked from Monday, 26th April, for Health & Safety reasons. Access to the surgery will have to be via the main entrance.
We are very sorry for the inconvenience this will cause our patients and we will work to open the access again as soon as it is safe to do so.
If you have any queries regarding this please contact the surgery.
Please click on this link if you would like to view the extension plans.
BACTON DISPENSARY RESTRICTED OPENING HOURS
Due to staff shortages we have had to restrict dispensary opening hours at Bacton Surgery until Monday, 17th May 2021:
Monday - 9.00 am - 12.00 noon
Tuesday - 2.00 pm - 5.00 pm
Wednesday - 9.00 am - 12.00 noon
Thursday - 2.00 pm - 5.00 pm
Friday - 9.00 am - 12.00 noon
FROM MONDAY, 17TH MAY 2021, BACTON DISPENSARY NORMAL WORKING HOURS WILL RESUME AS FOLLOWS:
Monday - Friday - 8.30 am - 12.30 pm
Monday, Tuesday & Thursday - 3.30 pm - 6.00 pm
Turnaround time remains at 5 working days - please wait for your text message before calling or collecting your prescription.
We apologize for the inconvenience the restricted hours may have caused.
Usual (named) GP
All regular patients at Mendlesham Medical Group are allocated a 'Usual GP' on registration. You may notice a recent change to your 'Usual GP' and this has occurred during some necessary 'housekeeping' to our clinical system. Please be reassured that you can continue to consult the clinician of your choice.
If you have a preference as to which GP you would prefer, the practice will make reasonable efforts to accommodate this request. However, this may not always be possible and we may have to assign a different GP.
FACE COVERINGS MUST BE WORN WHEN COMING INTO THE PRACTICE
Noticed an unusual change to your body? Don't sit it out, get it checked out:
Normal For You Be Clear on Cancer
NEW - Please select 'Covid-19 Info' Tab at top of page for up-to-date advice and Covid vaccine information
Due to the current Covid-19 pandemic, we are working in a different way to prevent the spread of the disease and protect our patients and staff, while still providing essential services.
If you or someone you live with HAS coronavirus symptoms (new continuous cough OR fever OR loss of/change in smell or taste)
- Stay at home
- If your symptoms worsen or you feel that you cannot manage at home, please refer to the NHS 111 online coronavirus service
- Please do not come to the practice
If you or people you live with DON'T HAVE coronavirus symptoms and you think you need primary care help and advice, don't delay
We are continuously reviewing how we can deliver our services and taking into consideration the importance of social distancing and delaying the spread of the virus.
To support this we have had to take some important steps and changes:
FOR ALL PRESCRIPTIONS PLEASE WAIT FOR THE TEXT MESSAGE TELLING YOU YOUR PRESCRIPTION IS READY BEFORE CALLING OR VISITING THE SURGERY.
GP Practices have remained open throughout the Covid-19 Pandemic and we are here to help you.
As we move into a phased recovery across the country this does not mean a return to pre-pandemic 'normal'. We continue to ask patients only to attend the Practice if they have a pre-booked appointment. The aim of this remains to help protect our patients and staff.
Staff will continue to wear PPE and patients will be asked to wear a face covering when attending the surgery. Appointment contact time will be kept to a minimum for everyone's safety but despite this each appointment needs to be longer to allow for staff to change their PPE and for extra cleaning between patients. Access to and flow through the Practice will continue to be controlled.
GP and Nurse Practitioner Appointments
All GP and Nurse Practitioner appointments are provided by telephone initially.
Please do NOT come to the surgery unless a doctor or other member of the practice team has asked you to.
To book a 'telephone consultation' either phone reception on 01449 767722 or book online. Your call will be dealt with by a care navigator and then triaged by a clinician. Please note that your call may be an hour either side of the appointment time.
If the clinician feels that a physical examination or procedure is required, a face-to-face appointment will be arranged. We see many patients face-to-face each day following clinical triage by a GP or nurse practitioner. Video consultations are also available.
All our face-to-face appointments are currently scheduled at Mendlesham Surgery where we have adequate facilities and staff support.
Our online appointment booking system had been changed to ‘Telephone Consultations’ only.
Due to physical distancing requirements our waiting room capacity is greatly reduced so please come alone where possible. Please call reception on arrival at the surgery, you will be asked to wait in your car/outside until the clinician is ready to see you.
Please continue to use our online service, post or hand in your slip to order your repeat prescription. Turnaround time remains at 5 working days and please wait for your text message before calling or collecting your prescription.
For dispensary queries please call either : Mendlesham Surgery on 01449 767038 or Bacton Surgery on 01449 781857.
Advice For Parents During Covid-19
If your child is unwell please click here for advice.
Due to Covid-19 we are currently unable to provide ear irrigation as it is an unsafe procedure in these circumstances.
Please apply oil to the effected ear for 7-10 days. If the problem does not resolve then a procedure called ear microsuction can be performed as a private procedure. This is a safe procedure and may cost around £80.00. Contact the Hearing Care Centre on: 0800 096 2637 for further information.
Mobile Phone Contact Details
Please ensure that the mobile phone number you have supplied us with is up-to-date and and that you have consented to receive text messages.
GP & NURSE EDUCATION DAYS
Ipswich & East Suffolk Clinical Commissioning Group organise monthly 'virtual' training events for practices across Suffolk. We will be closed for clinics from 1.00 pm on the following days so our doctors and nurses can attend these events:
2021 DATES: Wednesday, 10th February, Wednesday, 10th March, Thursday, 22nd April, Wednesday, 19th May, Thursday, 17th June, Wednesday, 14th July, Thursday, 9th September, Wednesday, 13th October, Thursday, 11th November & Wednesday, 8th December
The telephones will be diverted to the Out of Hours provider, who will be covering any clinical emergencies.
Please dial 111 if you need medical assistance. If your problem is life threatening dial 999.
The Dispensary at Mendlesham will continue to be open from 3.00 pm for medication collection.
The GP Extended Hours service is designed to provide patients with appointments outside core general practice hours for routine care and is available:
Tuesday 7.00-8.00 am and Thursday 7.30-8.00 am and 6.30-7.00 pm offering a selection of blood test, GP and Nurse Practitioner appointments
To book an appointment please call reception.
GP Online Services
You can register to book your appointments, request medication and access your medical records online. For more information see our Online Services page.
Please note if you need someone else to collect medication on your behalf, you will need to sign and return the below form before your medication can be collected by the third party.
GDPR representative consent letter
AccuRx - Asthma Questionnaires
In addition to our text appointment reminder service, we have started using AccuRx which is a piece of software we will use to enhance our communications with you whilst we reduce the footfall in to the practice. This is used via the practice’s clinical system to your mobile phone using a text message conversation or video consultation. This enables you to converse with a member of the clinical team and for clinical information be saved to your medical record.
We are currently using the AccuRx text messaging facility to send Asthma Questionnaires to patients in their birth month.
Over the year we will be hosting medical students at Mendlesham. They will often sit in with the GPs and sometimes will see patients themselves, under close supervision of one of the Doctors and with the consent of the patient. We would like to thank you all for making the students feel so welcome during their time here.
You are able to leave feedback by using the link below:
Friends of Mendlesham Health Centre - Join In
We are extremely lucky to have a very active Friends group who do a lot of fundraising for the practice. Their support has enabled us to purchase diagnostic equipment for use in the surgery. For further information about the 'Friends' please see "News" tab at the top of this page.
When We Are Closed
The NHS 111 service is available for patients to call when the surgery is closed. Trained clinicians are on hand to answer health related queries, provide general advice or arrange for a doctor or nurse to discuss your more specific need. NHS 111 is for when your need is less urgent that 999.
The practice was routinely inspected in January 2020 and the inspection report can be accessed via the link below.
To give feedback on patient care please follow the Link
Named Accountable GP
All patients at the practice have a named accountable GP on their clinical record. Your named GP has overall responsibility for your care but you may see any GP of your choosing at the surgery. If you wish to find out who your named GP is, please ask at reception.
Friends and Family Test
The Friends and Family Test is an opportunity for our patients to provide feedback on the services we provide, to complete the online questionnaire please look on the "Have your say" tab at the top of this page.
GP Patient Survey
For the full survey results please visit the GP Patient Survey website GP Patient Survey Results 2017 GP Patient Survey Website
My Care Record
Please see 'My Care Record' in Further Information section at bottom of page.
(Site updated 13/05/2021)