Why Have a Patient Participation Group?
Changes to the General Medical Services' contract for 2011/12 require Practices to promote proactive engagement with patients through the use of effective Patient Reference Groups (PRGs), and to seek views from the Practice patients via patient surveys. Though we have conducted surveys with our patients in the past, these have been fairly generalised and given us an overall view of the service we provide and any areas in need of improvement. However, Practices will now have to develop a structure that gains the views of a group that, as far as possible, represents our patient population to:
- Agree areas of priority
- Collate patient views through surveys
- Agree an action plan with our Patient Reference Group
- Publicise the results of the surveys
- Publicise the actions we have taken and what is achieved as a result.
The Friends of Mendlesham Health Centre are willing to assist in this way, but we are keen to have a fully representative mix of people in terms of different ages, gender, race, working, retired, disabled and able-bodied.
Our PRG will help interpret patient survey feedback, stimulate discussion and plan change as a result. Monitoring and re-surveying of patients will establish if improvement is evident.