Alert: Patient Notice

Patients will have begun receiving SMS text messages from the practice asking for their informed consent for Seasonal Flu and Covid vaccines. It is important that patients complete these to fit within changing consent laws.

If you have already completed a paper consent form at your Spring Covid vaccination, please ignore the text message.

We will be sending out invitations for Covid and Flu appointments in due course to begin vaccinating in September for eligible groups (children and pregnant people) and October for all other cohorts.

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Non-urgent advice: ADHD/ASD Referral


Over the last year we have noticed an increase in the number of referrals for ADHD/ASD. Should you suspect that your child may have ADHD/ASD please follow this link: https://www.suffolklocaloffer.org.uk/health-and-wellbeing/autism-adhd-and-neurodevelopment/the-east-west-suffolk-ndd-pathway.

The Suffolk ND pathway will guide you through the correct process for a referral and provides some useful resources in supporting and navigating neurodivergence.

Non-urgent advice: Specimens 

If you are bringing a specimen to the practice to be sent for testing, please hand it to reception before lunchtime so it can be included in the pathology collection.

Please ensure that:

  • The specimen is in the correct specimen container provided by the practice or pharmacy
  • The container is securely closed and not a glass bottle or alternative container
  • The container is clearly labelled with your full name and date of birth
  • The specimen has been collected as instructed

Please do not leave specimens in the repeat prescriptions box. We cannot confirm how long they have been there, which may affect sample quality and result in the laboratory being unable to process the specimen.

From 1st August: If you think you have a urine infection (UTI) and wish to bring a urine sample to the surgery, please complete an eConsult before or at the same time as bringing your sample to reception. Please hand urine samples directly to reception only – do not leave them in the letter box or prescription box. This does not apply if we have specifically asked you to provide a urine sample (e.g. for monitoring or a hospital request). Thank you, Mendlesham Medical Group.

111 is the NHS non-emergency number. It’s fast, easy and free.

Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

NHS 111 – Frequently Asked Questions

How does NHS 111 work?

If you have an urgent but not life-threatening health problem, you can contact NHS 111 for support. 

NHS 111 is open to help you 24 hours a day, seven days a week, and is free to call when you have an urgent healthcare issue.

How do I contact NHS 111?

There are several ways you can contact NHS 111 for urgent medical help: 

To speak to an operator in another language, dial 111 and ask for an interpreter. 

How can NHS 111 help me?

NHS 111 helps get people the right physical and mental health advice and treatment when they urgently need it. 

A specialist health advisor will collect some information from you about your symptoms. They will then direct you to the service that can best help you. They might suggest:

  • Calling 999 or going to A&E in an emergency
  • Going to an urgent treatment centre
  • Seeing an out-of-hours GP
  • Booking a callback from a nurse
  • Getting urgent specialist support, for dental or mental health problems
  • Contacting your own GP surgery
  • Seeing your local pharmacist
  • Looking after yourself safely at home

What should you do if you have a life-threatening emergency?

If you or a loved one has a life-threatening emergency, you should call 999 or go straight to your nearest emergency department. 

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Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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