Important Information

Due to the current Covid-19 pandemic, we are working in a different way to prevent the spread of the disease and protect our patients and staff, while still providing essential services.  

If you or someone you live with HAS coronavirus symptoms (new continuous cough OR fever OR loss of/change in smell or taste)

  • Stay at home
  • If your symptoms worsen or you feel that you cannot manage at home, please refer to the NHS 111 online coronavirus service
  • Please do not come to the practice

If you or people you live with DON'T HAVE coronavirus symptoms and you think you need primary care help and advice, don't delay

We are continuously reviewing how we can deliver our services and taking into consideration the importance of social distancing and delaying the spread of the virus.

To support this we have had to take some important steps and changes: 


All our face-to-face appointments will be scheduled at Mendlesham Surgery where we have adequate facilities and staff support.

We have altered our online appointment booking system to ‘Telephone Consultations’ only. Please note that your call may be an hour either side of the appointment time.

If you feel you need to be seen please call Mendlesham Surgery on 01449 767722.  Your call will dealt with by a care navigator and then triaged by a healthcare professional. 

All patients who have already booked an appointment in advance will be telephoned by a healthcare professional prior to them attending.

We have turned off our self check-in screen to avoid the risk of spread.

Until further notice, all prescriptions will continue to be issued for one month.

We may have to consider postponing some routine appointments.

General Information on Coronavirus:

For patients concerned that they may have Coronavirus or may have come into contact with someone who has, the NHS 111 online service has created Coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at:

Click here for Covid-19 information in different languages.

Click here for more Covid-19 information in different languages.

Advice For Parents During Coronavirus

If your child is unwell please click here for advice.

Isolation Note for your Employer

Use this service if you have to stay at home because of Coronavirus and you need a note for your employer.

Antibody Testing

The Government recently announced the introduction of a test to detect the presence of the Covid 19 antibody. It is not fully understood what a positive antibody test means in terms of immunity and future risk from COVID-19. At the moment, tests are only available for the purpose of increasing understanding of who has (or has not) had an immune response. There is little clinical benefit in knowing this information as the evidence so far does not show that having had the virus once provides immunity to prevent a patient getting the virus a second time. Hence it is extremely important that we all continue with the current approach of social distancing, hand washing, infection control procedures and so on. The test may be offered, if deemed appropriate, to those patients who are having a blood test for another clinical reason.

The antibody test is not currently being offered to the general population.  Some patients have said that their employer has asked for the test to be undertaken before they return to work.  This is not in line with current government guidance.

Ear Syringing

Due to Covid-19 we are currently unable to provide ear irrigation as it is an unsafe procedure in these circumstances.

Please apply oil to the effected ear for 7-10 days.  If the problem does not resolve then a procedure called ear microsuction can be performed as a private procedure.  This is a safe procedure and may cost around £80.00.  Contact the Hearing Care Centre on: 0800 096 2637 for further information.

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