Please remember to order your prescription early to cover the Christmas and New Year period - allow at least 3 working days.
Welcome to our website which we hope will provide you with information on the services available at our Mendlesham and Bacton surgeries. Use the tabs above and at the bottom of the page to find out the information you need such as, when we are open, how to reach medical services, when we are closed, the area we cover and learn more about the team at the practice.
GP Online Services
You can register to book your appointments, request medication and access your medical records online. For more information see our Online Services page.
ALL PATIENTS USING ONLINE SERVICES PLEASE NOTE THAT FROM THE 10TH JULY YOU WILL NEED TO RE-REGISTER TO USE OUR NEW ONLINE PROVIDER. BRING YOUR PHOTO ID INTO RECEPTION WHERE THEY CAN ISSUE WITH A NEW USERNAME AND PASSWORD. ALTERNATIVELY, IF YOU ARE 18+ AND HAVE PHOTO ID, YOU MAY BE ABLE TO SIGN UP TO USE THE NHS APP WITHOUT ATTENDING THE SURGERY.
PLEASE NOTE IF YOU NEED SOMEONE ELSE TO COLLECT MEDICATION ON YOUR BEHALF, YOU WILL NEED TO SIGN AND RETURN THE BELOW FORM BEFORE YOUR MEDICATION CAN BE COLLECTED BY THE THIRD PARTY.
GDPR representative consent letter
Over the year we will be hosting medical students at Mendlesham. They will often sit in with the GPs and sometimes will see patients themselves, under close supervision of one of the Doctors and with the consent of the patient. We would like to thank you all for making the students feel so welcome during their time here.
You are able to leave feedback by using the link below:
We are extremely lucky to have a very active friends group who do a lot of fundraising for the practice. Their support has enabled us to purchase diagnostic equipment for use in the surgery.
When We Are Closed
The NHS 111 service is available for patients to call when the surgery is closed. Trained clinicians are on hand to answer health related queries, provide general advice or arrange for a doctor or nurse to discuss your more specific need. NHS 111 is for when your need is less urgent that 999.
The practice was routinely inspected in June 2017 and the inspection report can be accessed via the link below.
Named Accountable GP
All patients at the practice have a named accountable GP on their clinical record. Your named GP has overall responsibility for your care but you may see any GP of your choosing at the surgery. If you wish to find out who your named GP is, please ask at reception.
Friends and Family Test
The Friends and Family Test is an opportunity for our patients to provide feedback on the services we provide, to complete the online questionnaire please look on the "Have your say" tab at the top of this page.
GP Patient Survey
For the full survey results please visit the GP Patient Survey website GP Patient Survey Results 2017 GP Patient Survey Website
(Site updated 09/12/2019)